FAQs

Where to look when you can't find the answer elsewhere

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22 articles in this collection
Written by Tonya, George, and Tovah Coldham and 4 others

Why My Video Is Rejected by Facebook?

Most common rejection cases: Facebook Compliance not certified
Written by Tonya
Updated over a week ago

How to merge two images into one file

Learn How To Make Create A Background Image with two logos
Written by George
Updated over a week ago

Do you have an affiliate program?

Written by Tovah Coldham
Updated over a week ago

How Can I Contact Your Customer Support

Our Customer Support Team is here 7 days a week to help with any questions or issues that might come up
Written by Adam Goldberg
Updated over a week ago

How To Delete A Text Caption

Learn How To Remove a Text Caption From Your Video
Written by Adam Goldberg
Updated over a week ago

End Your Video with a Professional Outro

Choose from 9 Professional Outros and Make Sure Your Viewers Take Action
Written by Adam Goldberg
Updated over a week ago

Can I Upload My Own Video?

In this article, we will show you how to upload your own video.
Written by Adam Goldberg
Updated over a week ago

Why is my video playing so fast?

Learn how to slow down your video with a few tricks so it will be easier for your video viewers.
Written by Adam Goldberg
Updated over a week ago

Can I add more than one clip?

Multi Clip Videos
Written by Patrick J Marr
Updated over a week ago

Do I still own my video even after I change or cancel my plan?

No matter what happens, your downloaded videos always belong to you.
Written by David Davidov
Updated over a week ago

Can I resell the videos?

We give you as much freedom with your downloaded video as possible.
Written by David Davidov
Updated over a week ago

Can I share the video on all social media?

Promo videos come with special licensing for sharing all over the internet.
Written by David Davidov
Updated over a week ago

How to cancel a Promo plan

Cancelling your Promo plan can be done in less than 5 mins
Written by Tovah Coldham
Updated over a week ago

How do I share a draft with other people?

We provide a link to share with your team.
Written by Patrick J Marr
Updated over a week ago

Can I add a clickable link to the video?

Written by Yoram Leshem
Updated over a week ago

How to upload a video to Instagram

It may seem tricky but we make it easy with this guide.
Written by Tovah Coldham
Updated over a week ago

Can I upload pictures?

Written by Patrick J Marr
Updated over a week ago

Can I edit a video after I download it?

We all make little mistakes, here is how to fix them :)
Written by Adam Goldberg
Updated over a week ago

Can I change the length of time the captions appear on the video?

Written by David Davidov
Updated over a week ago

How do I save my video draft?

All the info you need on creating your first draft
Written by Yoram Leshem
Updated over a week ago

Can I use Promo as stock footage?

With Promo, you get your video as is without any post-downloaded changes.
Written by Patrick J Marr
Updated over a week ago

Can I share my Promo videos on TV or cinema?

Our lifetime license applies to all places on the internet.
Written by Tovah Coldham
Updated over a week ago